Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and other information you provide when placing an order or contacting us.
• Payment Information: Payment processing information (card/UPI details) is handled by our secure third-party payment gateways. We do not store full card details on our servers.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and analytics data collected using cookies and similar technologies.

2. How We Use Your Information

We use collected information for the following purposes:

• To process and fulfill orders, arrange delivery, and send order confirmations and invoices.
• To communicate with you about your orders, shipping updates, support requests, and replies to inquiries.
• To send marketing messages, promotions, and newsletters only when you have opted in. You can opt-out at any time.
• To improve and personalise our website, products, and services, and for fraud prevention and security.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to provide, secure, and improve our services. Cookies help with functionality (keeping you logged in), analytics (understanding site usage), and advertising (only if you opt-in).

If you prefer, you may disable cookies via your browser settings, but some parts of the site may not function properly.

4. Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share data with:

• Service providers who perform services on our behalf (payment processors, shipping/courier partners, hosting providers).
• Law enforcement or government authorities when required by law or to protect our rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payments are processed through secure, PCI-DSS-compliant payment gateways and our website uses HTTPS/SSL encryption.

However, no website or internet transmission is completely secure; we cannot guarantee absolute security.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will delete or anonymize it responsibly.

7. Your Rights

You have the right to:

• Request access to and a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where applicable by law.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details in the Contact Us section below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing personal information.

9. Children’s Privacy

Our products and services are not directed to children under the age of 18. We do not knowingly collect or maintain information from anyone under 18. If you believe we have collected information from a child, contact us and we will take steps to remove that data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with the revised effective date.